Privacy Policy

Door Of Hope Australia is committed to respecting the privacy of supporters and online visitors and pledges its best efforts to that end. Please read the following policy to understand how any personal information received by Door Of Hope Australia will be treated.

This policy may change from time to time so please check back periodically. If you have any questions in relation to Door Of Hope Australia's Privacy Policy, please contact us.

1. In general, you can visit the Door Of Hope Australia website without telling us who you are or revealing anything about yourself. Our service provider automatically recognises and records each visitor's domain name server address, date and time of visit to the Door Of Hope Australia website and pages viewed. Our service provider only discloses aggregate information to us about the number and types of visitors and does not collect personally identifiable information (such as email address, name and address). This is anonymous statistical data and no attempt will be made by Door Of Hope Australia to identify users on their web browsing activities. We use this data to only evaluate our website performance and improve the content of the website.

2. There are times, however, such as when you choose to donate money or contact us using the forms on the Door Of Hope Australia website that we will ask you to provide specific information in order for us to process your donation or enquiry properly (refer to points 4 and 5 for further information). Door Of Hope Australia does not collect sensitive information, such as political or religious beliefs, about supporters or online visitors. Specific terms and conditions may apply to these different services and these terms and conditions may wholly or partly supercede this general statement.

3. If you choose to provide personally identifiable data whether by mail, electronically or by telephone this is provided to Door Of Hope Australia alone and may be entered into our databases. We may also use the information to send you communications about Door Of Hope Australia that we feel might be of interest to you, such as information advising you of upcoming events, services, products, volunteer or support opportunities. If you do not wish to be contacted by Door Of Hope Australia, please let us know.

4. Door Of Hope Australia is committed to taking reasonable steps to protect the personally identifiable information that is provided to us. We do not sell to or swap any data with any external company or organisation. Door Of Hope Australia, however, may release information about you where we are required by law to disclose the information.

5. Every donation made to Door Of Hope Australia through our website is secured using PayPal.

6. In order to provide a comprehensive and useful website, Door Of Hope Australia's site contains links to other websites. Door Of Hope Australia does not take any responsibility for the content or privacy practices of these websites.

7. Paperless direct debit agreement. All paperless direct debit agreements are collected, processed and stored in line with the Australian Payments Clearing Association (APCA) paperless direct debit guidelines. For further information on the guidelines you can contact APCA on + 61 (02) 9221 8944.